**FREE SHIPPING FOR PURCHASES OVER $100**
$5.99 flat rate Shipping. Free Shipping is valid for online purchases of $100 or more in the same domestic order. We currently only ship to addresses anywhere in the U.S. and Puerto Rico.
3-7 Business Day Shipping and Handling:
Orders are processed once credit card authorization and verification of item availability have been obtained. Domestic orders typically arrive in seven (7) to nine (9) business days (Monday through Friday, not including holidays) for the United States and P.O. boxes in Alaska and Hawaii. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses.
We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.
If you are unhappy with your purchase, please send it back to our distribution center within 14 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a ShopFLM E-Gift Card for use on a future purchase on shopFLM.com. E-Gift Cards never expire!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all ShopFLM and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our distribution center as noted in the instructions below. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, ShopFLM will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. ShopFLM does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
ShopFLM reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, ShopFLM reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-ShopFLM items sent to our distribution center will be discarded upon receipt.